Terms & Conditions of Sale
Returns & exchanges
I accept returns for most items in my shop, with one exception: party favour and table placeholders if they include sugared almonds or chocolates, due to the nature and perishability of the contents. If you purchased the dragées bags only, with or without ribbons, and no sweets were included, I will accept a return request under the conditions below.
Items must be returned in their original condition, unused and undamaged.
Return shipping costs are the customer’s responsibility.
The customer is also responsible for any loss in value if the item is not returned in its original condition.
Items must be returned within 30 days of delivery.
At the moment, I’m unable to offer exchanges.
Refunds
For approved returns, I will refund the total amount paid, minus any discounts applied at the time of purchase. Return shipping costs — and any loss in value if the item is not returned in its original condition — remain the customer’s responsibility.
If you purchased items with personalised printed tags (for example, party favour and table placeholders with the couple’s names), I’m unable to refund the cost of the printed labels.
Cancellations & right of withdrawal
You can cancel an order by contacting me directly via messages or by email at contact@dafnestales.com
Cancellations can be requested within 3 days of completing your order. Requests made after this time can’t be accepted.
Order processing
Ready-to-ship items: creation/processing time is usually 1–2 working days.
Personalised and commissioned orders: processing times may vary from 1 to 6 weeks, starting from the day the customer submits the Order Request.
You’ll find the estimated processing time in each product description, and you’ll see it again at checkout.
Orders are prepared, packed and dispatched Monday to Friday. Ready-to-ship items are dispatched within 1–2 working days. Personalised and made-to-order pieces are dispatched within 3–6 working days once the item has been made.
Shipping & delivery
Ready-to-ship items are dispatched within 1–2 working days. Bespoke and made-to-order pieces are dispatched within 3–6 working days, once your item has been made.
For small, lightweight items (ring holders, handfasting cords, crochet ties and bow ties, bridal accessories), shipping is free across Italy, including the islands. For Europe, shipping for the same items usually ranges from €8 to €15, depending on the destination. Enter your delivery address at checkout to see the exact cost.
For party favour and table placeholders with bonbons, dragées or sugared almonds, shipping is €8 within Italy (including the islands). For Europe, it usually ranges from €15 to €20, depending on the destination.
Delivery is handled by specialist couriers and is usually within 48 hours in Italy and within 4 working days across Europe. All shipments are tracked, and you’ll receive a tracking number once your order has been dispatched.
I can also ship to parcel lockers and collection points — please specify this in the order notes at checkout.
Once your items have been prepared, you’ll receive an email confirming that your order is complete and about to be shipped. After receiving this email, please let me know promptly if you won’t be able to receive the parcel in the following days, so we can arrange a more suitable dispatch date.
If delivery cannot be completed because the customer is not available at the provided address, the courier will attempt delivery again on the next working day. If the second attempt is also unsuccessful, the parcel will be held at the courier’s local depot, where it may be possible to release or collect it. Depending on the courier, releasing the parcel may require an additional fee, to be paid by the customer.
Upon delivery, the customer is required to check that the packaging is intact and clean, and that the products received match what was purchased. If the packaging shows obvious signs of breakage, damage or tampering, please sign the delivery note as “Accepted with reservation” and notify me immediately by email at contact@dafnestales.com , attaching photographs taken during the unpacking.
Dafne’s Tales cannot be held responsible for delays, omissions or delivery issues due to unforeseen events, force majeure, or errors caused by incomplete or incorrect delivery details (address, phone number, or addressee name) provided in the order.
Buyers are responsible for any applicable customs duties and import taxes. Dafne’s Tales is not responsible for delays caused by customs checks.